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Returns Policy
Customers may return books in saleable condition after 90 days for credit only. No permission is required. To receive full credit, please enclose a packing list, reason for return and a copy of the original invoice. Items without invoice information will be credited at a 55% discount. Returns are for credit only. No cash refunds. Returns should be shipped freight prepaid to:

Familius Returns
1254 Commerce Way
Sanger, CA 93657

Booksellers

We can't wait to see our books in your stores! Here you'll find all the information you need to work successfully with us. If there was a problem with your order or shipment, please contact us on the Customer Service page. We look forward to working with you!

Trade Retail and Wholesale Policy

Familius books are available on the following terms to booksellers and authorized wholesalers:

Retail Discount Schedule:

1-9 books assorted: 40%, returnable
10-plus books assorted: 45%, free freight, returnable
10-plus books assorted: 50%, free freight, non-returnable

RDC (Retail Distribution Centers):

49%, free freight

Wholesaler Discount Schedule

50%, free freight, returnable
55%, free freight, non-returnable

Library:

25% discount on any order plus freight

Textbook Adoptions:

20% discount on any quantity plus freight

Terms:

Net 30 days

Trade Sales Representatives

Western States

(AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY)
Book Travelers West
3614A California Ave SW #228 Seattle, WA 98116
206-932-7865; fax 800-440-0818
John Majeska, Kurtis Lowe, Phoebe Gaston, Kevin Peters

Mid-Atlantic, New England

(CT, DC, DE, MA, MD, ME, NH, JN, NY, PA, RI, VT)
Parson Weems
48 Wayayanda Rd., Warwick, NY 10990
845-987-7233; fax 866-761-7112
Linda Cannon, Eileen Bertelli, Christopher Kerr, Causten Stehle

Midwest and TOLA

(ND, SD, MN, WI, MI, NE, IA, IL, IN, OH, KS, MO, KY, OK, AR, TX, LA)
Fujii Associates
75 Sunny Hill Dr., Troy, MO 63379
708-978-7826; fax 708-949-8846
Eric Heidemann, Ted Heinecken, Andy Holcomb, Tom Bowen, Mark Fleeman, Barbara Aronson, Beth Chang, Kathy Boggs, Gina Heidemann, Don Sturtz

Southeast

(AL, MS, TN, FL, GA, NC, SC, VA, WV)
Southern Territory Associates
772-223-7776; fax 877-679-6913
Geoff Rizzo, Angie Smits, Rayner Krause, Teresa Rolfe Kravtin, Tom Caldwell,
Jan Fairchild

Gift Sales Representatives

If you don't see your territory listed, please contact us directly at orders@familius.com.

Northwest

(OR, WA, ID, AK, WY, MT)
The Barron Collection Ltd.
200 SW Michigan Street, Seattle, WA 98106
206-763-2779

West

(CA, AZ, NV, NM, HI, UT, CO)
Sales Producers, INC.
1933 S. Broadway #451
Los Angeles, CA 90007
213-747-8133; FAX: 213-747-4322

Mid-Atlantic

(PA, VA, WV, MD, DE, DC)
daniel*richards
40 John Portman Blvd NW, Ste 1634
Atlanta, GA 30303
404-589-8200; fax 404-589-8280

Southeast

(GA, FL, MS, NC, SC, TN, AL)
daniel*richards
40 John Portman Blvd NW, Ste 1634
Atlanta, GA 30303
404-589-8200; fax 404-589-8280

TOLA

(TX, OK, LA, AR)
daniel*richards
2100 North Stemmons Frwy, Suite 1400 Dallas, TX 75207
404-589-8200; fax 404-589-8280

West North Central

(ND, SD, MN, WI)
Access Marketing
Attn: Jill Sundberg 11025 Irwin Ave. South, Bloomington, MN 55437
952-888-1591

Midwest

(NE, KS, IA, IL, MI, IN,OH, KY)
Kelley & Crew Inc.
688 N. Milwaukee Ave, Suite 207, Chicago, IL 60646
773-774-3495

New England

(CT, RI, MA, VT, NH, ME, Upstate New York)
Road Runners
888-674-6349
info@roadrunnersllc.com

Subsidiary Rights

Letter Soup Rights Agency
Allison Olson
651-808-1970
allisonroo@comcast.net

Special Sales

For special sales or premium sales please email specialsales@familius.com or call Christopher Robbins at 559-876-2170.

Foreign Sales

Canada

Raincoast Books
2440 Viking Way
Richmond, BC V6V 1N2
Canada 800-663-5714; fax 800-565-3700
www.raincoast.com

Australia & New Zealand

Kate Folkers
Director, GPS Client Services
Kate.Folkers@baker-taylor.com

New South Books (distribution partner):
Nella Soeterboek, Director of Distribution
nella.s@newsouthbooks.com.au

UK & Ireland

James Wickham
Regional Manager, UK & Ireland
james.wickham@baker-taylor.com

Europe, Middle East & Africa

Michael Abbott
Sales & Marketing Director, Europe, Middle East & Africa
michael.abbott@baker-taylor.com

India, Pakistan, Nepal, Sri Lanka, Bangladesh, Maldives

Sharad Mohan
Regional Manager, Indian Subcontinent
sharad.mohan@baker-taylor.com

Simon & Schuster India (distribution partner)
Rahul Srivastava, Managing Director
rahul.srivastava@simonandschuster.co.in

Thailand, Indonesia, Vietnam, Cambodia, Laos, Myanmar

June Poonpanich
Regional Manager, Southeast Asia
june.poonpanich@baker-taylor.com

Asia

Suk Lee
Regional Manager, Asia
suk.lee@baker-taylor.com

Latin America, Caribbean, Japan, Singapore, Malaysia, Philippines

Shanta Inshiqaq
Director, Sales & Marketing
shanta.inshiqaq@baker-taylor.com

All Other Markets or Inquiries

Shanta Inshiqaq
Director, Sales & Marketing
shanta.inshiqaq@baker-taylor.com
The most important work you ever do will be
within the walls of your own home.
 
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